🎟️ Tixees Training Guide
Everything you need to run the box office like a pro — from creating your first show to scanning tickets at the door.
🔑 1. Getting Started
How to Log In
Go to your Tixees admin URL in any browser (e.g., https://your-domain.com/admin/).
Type your email address and password on the Admin Login screen.
The dashboard loads automatically. You're in!
/admin/ on both your phone and desktop so you can get there instantly on show day.Dashboard Overview
After logging in you land on the Dashboard — your home base.
| Section | What it shows |
|---|---|
| 🎟️ Tickets Sold Today | How many tickets sold since midnight |
| 💰 Revenue Today | Dollar amount earned today |
| 📊 Tickets Sold This Week | Rolling 7-day total |
| 🗓️ Upcoming Events | Count of upcoming events |
| All Events | Every event you've created with edit/delete links |
| Recent Sales | Last 20 transactions |
| Promo Codes | Manage discount codes |
| Abandoned Carts | See who left without finishing checkout |
| Group Sales | Manage bulk ticket inquiries |
| Platform Settings | Global fee configuration |
Navigation Bar
| Link | What it does |
|---|---|
| + New Event | Opens the Event Builder wizard |
| Seating | Seating Layout Builder for assigned seating |
| Scanner | QR code scanner — best used on your phone! |
| Door List | Today's attendees for manual check-in |
| Reports | Full sales and attendance reports |
| Training | This guide 👋 |
| Dashboard | Returns to the main dashboard |
Installing Tixees on Your Phone (PWA)
Tixees works as an app on your phone — no app store needed!
Open Safari → go to the admin URL → log in → tap the Share button (box with arrow pointing up) → tap "Add to Home Screen" → tap Add.
Open Chrome → go to the admin URL → log in → tap the three-dot menu → tap "Add to Home Screen" or "Install App" → tap Install.
🎭 2. Creating a New Show / Event
The Event Builder is a 5-step wizard. You can save your progress at any step and come back later.
Step 1: Basic Info
Use Load Show Template to pre-fill from a previous event — perfect for recurring shows! Or Load Saved Venue to fill in the venue address automatically.
Event Name, Date, Start Time, End Time (optional), Capacity (0 = no limit), On Sale Date (optional), and Status (Draft or On Sale).
Venue Name, Street Address, City, State, ZIP. Check "Save this venue for future use" so you never have to type it again!
Short description (max 120 chars — shown on the event card, like a tweet) and Full description (all the details, performer bios, age restrictions, etc.). Watch the live preview on the right update as you type.
Step 2: Images & Media
Drag a photo onto the upload area or click to browse. Tixees automatically creates 3 sizes. Supported: JPG, PNG, GIF, WebP (max 10 MB).
Paste a YouTube/Vimeo URL or upload an MP4/MOV file.
Step 3: Ticket Types & Fees
See Section 3: Ticket Types and Section 4: Fees for full walkthroughs of this step.
Step 4: Preview & Publish
Check all the details you entered.
This is exactly what buyers will see on the public page.
Draft means hidden from buyers. Published means visible and purchasable. Sales Status controls On Sale, Sold Out, Cancelled, or Coming Soon.
Your event is live! You can always edit it from the Dashboard later.
Step 5: Upsells (Optional)
After publishing, add optional add-ons customers can purchase at checkout — T-shirts, VIP upgrades, parking passes, meal packages, etc. Upsell performance shows up in Reports.
Editing an Existing Event
Find your event in the list.
Make your changes and save.
🎟️ 3. Ticket Types & Pricing
Set up ticket tiers in Step 3 of the Event Builder. You can have as many tiers as you want — GA, VIP, Student, Early Bird, etc.
Adding a Ticket Tier
Click ✕ Remove to delete a tier card.
| Field | What to enter | Required? |
|---|---|---|
| Tier Name | e.g., "General Admission", "VIP", "Early Bird" | ✅ Yes |
| Price | Dollar amount per ticket | ✅ Yes |
| Quantity Available | Max to sell (0 = unlimited) | Optional |
| Description | e.g., "Includes meet & greet" | Optional |
💲 4. Configuring Fees
Fees are extra charges added on top of the ticket price at checkout. There are three types.
Facility Fee (Per Ticket)
A flat dollar amount added to every single ticket.
Enter the dollar amount, e.g., 2.50 for $2.50 per ticket.
Custom Fees
Flexible fees you name and configure — parking, service charges, processing fees, etc.
| Field | Options |
|---|---|
| Name | Anything — e.g., "Parking Fee", "Service Charge" |
| Amount | A dollar amount or a percentage number |
| Type | Percentage (% of ticket price) or Fixed (flat dollar) |
| Apply Per | Ticket (multiplied by quantity) or Order (charged once) |
Per Ticket example: "Processing Fee" — 3% Percentage Per Ticket → 3% of each ticket price added per ticket.
Tixees Platform Fee (Global)
The fee Tixees collects. Set globally — applies to all events.
e.g., 5 for 5%. Choose the fee mode: percent of ticket price, fixed per ticket, or fixed per order.
How Buyers See Fees
At checkout, buyers see a full breakdown before paying: ticket subtotal → facility fee → custom fees → platform fee → Total. No surprises.
🏷️ 5. Promo Codes
Creating a New Promo Code
Code (uppercase, e.g., SUMMER20), Type, Value, Max Uses (0 = unlimited), Valid From, Valid Until, Min Tickets Required, and which events it applies to.
| Type | What it does | Example |
|---|---|---|
| Percent Off | Takes a % off the ticket price | 20% off → $20 ticket becomes $16 |
| Dollar Off | Removes a flat dollar amount | $5 off → $20 ticket becomes $15 |
| BOGO | Buy one, get one free | Buy 2 tickets, pay for 1 |
Tracking Usage
The Promo Codes table shows a Uses column (e.g., "47 / 100") and a Status (Active / Inactive) for each code.
Common Issues
🗺️ 6. Seating Chart Builder
Use the Seating Builder if your venue has assigned seating (rows, tables, booths). For general admission shows, skip this entirely.
Adding Sections
See the table below.
Name, plus row/seat counts or table count depending on the type.
The section appears in the list and as a visual card on the right canvas.
| Section Type | Use it for… |
|---|---|
| GA (General Admission) | Standing room, floor areas, open seating |
| Row | Traditional theater rows with numbered seats |
| Table | Round tables at nightclubs, banquet halls |
| Couch/Pod | VIP couch sections, booth areas |
Managing Sections
In the left panel you can drag to reorder sections, click the pencil icon to edit, or click the trash icon to delete (you'll be asked to confirm).
Linking a Layout to an Event
Buyers on that event page will now see a seat picker and choose their specific seat.
📈 7. Dynamic Pricing
Dynamic pricing lets ticket prices change automatically based on how many tickets have sold. Prices go up as the show fills up — creating urgency and maximizing revenue.
Setting Up Dynamic Pricing
This expands the dynamic pricing panel for that tier.
Each tier has a threshold (% of capacity sold) and a price (the new price at that point).
0–50% sold: $25 → 50–75% sold: $30 → 75%+ sold: $35. As more tickets sell, the price bumps up automatically.
Prices update in real time as tickets sell — no action needed from you.
🚪 8. Show Day Operations
Door List — Viewing Your Attendees
The page defaults to today's date — all events today load automatically.
Type a name or email in the search bar — results filter in real time.
Show only: All / Valid (not yet checked in) / Used (already checked in) / Comp / Refunded.
Checking In Guests Manually
Use the search bar — fastest way is searching by last name.
The button changes to a timestamp, the row fades, and the stats update — guest is in!
Using the QR Scanner
Allow camera access when the browser asks.
On their phone or printed ticket. Results appear instantly.
1 buzz = valid ✅. 2 buzzes = problem ❌.
| Result | What it means | Color |
|---|---|---|
| ✅ Valid Ticket | Guest successfully checked in | Green |
| ⚠️ Already Scanned | This ticket was already used today | Yellow |
| ❌ Invalid Ticket | QR code not recognized in the system | Red |
The session log at the bottom shows all scans from this session — great for reviewing if there's a dispute at the door.
Offline Mode — When Internet Goes Down
Tixees pre-caches all of today's tickets when you load the Scanner page while online. If your connection drops, you'll see a 📡 Offline Mode badge on screen.
| What still works offline | What happens to offline scans |
|---|---|
| Scanning QR codes ✅ | Marked as "offline" in the session log |
| Ticket validation ✅ | Queued up automatically |
| Session log ✅ | Syncs to the server when connection returns |
🎁 9. Comp Tickets & Will-Call
Comp tickets are free tickets for press, artists, sponsors, VIP guests, and anyone else who shouldn't pay.
Issuing a Single Comp Ticket
The ticket type dropdown updates automatically based on the event you choose.
e.g., "Press comp", "Artist guest", "Sponsor comp"
Ticket details appear. Click Email Ticket to send it to the recipient.
Bulk Comp Upload (CSV) — For Large Guest Lists
Name, Email, Ticket Type, Quantity
A progress bar shows status. Max 1,000 rows per upload.
Send tickets to everyone at once, or download the results for your records.
Will-Call Check-In
Comp tickets show a 🎁 COMP badge in the Door List. Will-call comps (not yet arrived) show 📋 Will Call. Check them in exactly like regular tickets — scan their QR code or click ✓ Check In.
👥 10. Waitlist, Transfers & Group Sales
Waitlist Management
When a show sells out, customers can join the waitlist. When tickets become available (from a refund), Tixees automatically notifies the next person in line. They have 24 hours to complete their purchase.
Go to Reports → Waitlist — shows all entries by event.
Find their entry and click Notify — sends the purchase link immediately without waiting for the auto-trigger.
Ticket Transfers
Customers can transfer a ticket to someone else. Tixees handles the email and generates a brand-new QR code for the new holder automatically. Transfers expire after 48 hours if the recipient doesn't accept.
Reports → Attendee List → find the ticket — transfer status shows on the record.
Find the ticket in the Attendee List → cancel from the ticket detail view.
Group Sales
Group sales are for customers buying 10+ tickets who want a discount. A yellow badge on the Group Sales nav link means you have pending inquiries waiting!
Use the Status filter: Pending / Approved / Declined / Purchased.
Click Approve → fill in original price per ticket, discount %, approved quantity, and optional notes → click Approve & Send Email. The customer gets a custom checkout link at the quoted price.
Click Decline → enter an optional reason → click Decline & Notify. The customer is emailed automatically.
Abandoned Cart Recovery
Customers who started checkout but never finished. Sending them a reminder email often converts them.
Sends a recovery email with their cart link pre-loaded.
The stats cards show total abandoned carts, successfully recovered, recovery rate %, and revenue recovered.
📊 11. Reports & Analytics
Click Reports in the top nav for your complete financial picture.
Portfolio Summary
If you manage multiple shows, the top of Reports shows totals: total shows, total tickets sold, total gross revenue, forecast revenue, and momentum indicators.
| Indicator | Meaning |
|---|---|
| 🟢 Green | On track or exceeding expectations |
| 🟡 Yellow | At risk — keep an eye on it |
| 🔴 Red | Needs immediate attention |
Show Performance Table
All your shows with sortable columns: tickets sold, revenue, daily/weekly growth, capacity %, days until event, and momentum color. Click any column header to sort. Click again to reverse.
Sales Summary
Total tickets sold, total revenue, average ticket price, transaction count, revenue bar chart by event, and ticket type breakdown with % of total revenue per tier.
Attendee List
Full list of every ticket buyer. Filter by event and status (Valid / Used / Refunded / Comp). Click Export to CSV to download for post-show emails, records, etc.
Fee Revenue Report
On the Dashboard, scroll to Fee Revenue Report — shows facility fees, custom fees, and platform fees collected per event, plus grand totals at the bottom.
Reminder Stats (Email & SMS)
The Dashboard shows how many pre-event reminders were scheduled, sent, and their open rates. Reminders go out automatically at 7 days, 1 day, and 2 hours before the show.
Issuing Refunds
⚡ 12. Quick Reference Cheat Sheet
Common Tasks
Troubleshooting
📱 Scanner Problems
🚪 Check-In Problems
📋 Event Not Showing
🏷️ Promo Code Issues
End of Training Guide — Happy selling! 🎟️